If you're having trouble with PERRLA, PERRLA's Customer Support team is available seven days a week until 10 pm and will do whatever it takes to get you up and running. Reach the team at support@perrla.com or through the Contact Support page.
If you'd still like a refund after working with PERRLA's support team, you'll receive a full refund within the first 30 days of your purchase.
This applies to your first purchase and to each renewal, including upgrades to PERRLA Pro or PERRLA Unlimited. If you're refunded for an upgrade, your storage returns to what your previous plan included. If your files are over that amount, nothing is deleted, but you won't be able to add new files until you're back under it.
You can cancel your subscription at any time from Subscription & billing in your PERRLA Settings, and you'll keep using PERRLA through the time you've paid for.