PERRLA is built to be easy to use, but when you need help, a comprehensive Help Center and fast, email-based customer support are ready for you.
PERRLA's Help Center
PERRLA's Help Center has articles and videos to help you find answers to a wide variety of questions.
The easiest way to find an answer is to use the search bar – it's the first thing you'll see when you open the Help Center and is also available in the top-right corner of every page.
You can also browse by category. There are five major categories: PERRLA for Word, PERRLA Online, Google Chrome Extension, Writing Papers, and My PERRLA Account.
Contacting Customer Support
If you need additional help or can't find a solution in the Help Center, PERRLA's Customer Support team is here to help.
PERRLA's Customer Support team is available Monday – Friday: 10 am – 10 pm (US Central) and Saturday and Sunday: 1 pm – 10 pm (US Central). You can reach the team through the Contact Support feature inside any PERRLA application, through the Help Center (at the bottom of every page), or directly at support@perrla.com.
PERRLA does not have a phone number for customer support. Support works primarily via email and typically responds within a few hours during working hours.
Priority Support
Support requests are answered in the order they're received. However, subscribers with Priority Support are moved to the front of the support queue.
Priority Support is included with PERRLA Pro and PERRLA Unlimited. See Upgrading to PERRLA Pro or Unlimited.