If you repeatedly encounter an error when trying to access or create papers in PERRLA Online, clearing your browser's cache may fix the issue. Start by rebooting your computer, then follow these steps in Firefox:
- Open Firefox.
- Click the menu icon (three horizontal lines in the upper-right corner) and choose Settings.
- Click Privacy & Security.
- Scroll down to the Cookies & Site Data section and click Clear browsing data.
- Uncheck Cookies and Site Data and click Clear.
If you're still encountering issues after clearing your cache, contact our support team at support@perrla.com and we'll help you out.