If you repeatedly encounter an error when trying to access or create papers in PERRLA Online, clearing your browser's cache may fix the issue. Start by rebooting your computer, then follow these steps in Google Chrome:
- Open Chrome.
- Click Customize and control Google Chrome (three vertical dots in the upper-right corner).
- Click Delete Browsing Data....
- Check the boxes for Cookies and other site data and Cached images and files.
- In the time range menu, click More and select All time.
- Click Delete data.
If you're still encountering issues after clearing your cache, contact our support team at support@perrla.com and we'll help you out.