If you repeatedly encounter an error when trying to access or create papers in PERRLA Online, clearing your browser's cache may fix the issue. Start by rebooting your computer, then follow these steps in Microsoft Edge:
- Open Microsoft Edge.
- Click the Settings and more icon (three dots in the upper-right corner).
- Click Delete Browsing Data.
- In the dropdown, select All time. Make sure Cookies and other site data and Cached images and files are checked. Everything else can be left unchecked.
- Click Clear now.
If you're still encountering issues after clearing your cache, contact our support team at support@perrla.com and we'll help you out.