If you see a "Failed to fetch" error while using PERRLA Online, it is most likely because your browser is using an older version of PERRLA Online to load your papers.
You can resolve this issue by forcing your browser to refresh the PERRLA Online page manually.
Here's how:
Windows
Chrome and Edge:
- Ctrl + Reload button
- Ctrl + F5
Firefox:
- Ctrl + Shift + R
- Ctrl + F5
Mac
Chrome and Firefox:
- Command + Shift + R
- Shift + Reload button
Safari:
- Option + Command + R
If you aren't using Chrome, Firefox, Edge, or Safari, switching to one of these is recommended for the best PERRLA Online experience.
If the "Failed to fetch" error continues after a hard refresh, contact PERRLA's support team at support@perrla.com.